hi77 Privacy Policy —
Your Data, Choices and Rights
In the hi77 Privacy Policy you will find out what information may be collected, why it is necessary, with whom it may be limited and how to make a request about your information. Read each section below before making a decision.
Last updated: 7 August 2026
Agenda
- No information may be collected
- Reasons for using the information
- Share with third parties
- Cookie and Preference Control
- Conservation and safety
- Rights, Modifications and Communications
Section 01
hi77 may collect any information
The type of information depends on which facility you are using. It is better not to give more information than necessary. In general the following information may be collected or processed:
Account and Identity Information
- Name, date of birth and age or information required for identity verification.
- Mobile number, email address, username and password securely converted.
- National Identity Card or Approved Identity Card information and verification result if verification is required.
Transaction and support information
- Limited information required to identify a bKash, Nagad, Rocket or authorized financial services account.
- Deposit, Withdrawal, Amount, Time, Currency, Reference and Transaction Status.
- Messages, complaints, attached documents and troubleshooting notes with the support team.
Device, usage and technical information
- Internet address, device type, operating system, browser and language preferences.
- Technical information regarding access times, pages viewed, session status and errors.
- Security verification signals, such as unusual access attempts or suspicious transaction patterns.
Section 02
Why and how information is used
The information collected is used for specific service, security and legal management. hi77 does not sell personal information. The main uses are:
- Account Management: Assisting with registration, login, identity verification, saving preferences and account recovery.
- Complete the transaction: Verifying deposits and withdrawals, updating account balances and keeping records of dispute resolution.
- Maintaining security: Identify and review indications of unauthorized access, fraud, multiple accounts or abuse.
- Providing assistance: Answering questions, investigating complaints and diagnosing technical problems.
- Service Development: Improving page speed, convenience and English-language experience by understanding aggregate usage patterns.
- Message and Promotion: Sending urgent messages related to the Service and relevant promotions if consented. There will be an option to turn off promotional messages.
Section 03
When information may be shared with third parties
Only as much information as is necessary to operate the service may be shared with certain service providers or authorities. In each case objectives, requirements and appropriate safeguards are considered.
- Payment Service Provider: Transaction information necessary for depositing, withdrawing, reconciling or refunding an authorized financial service.
- Game and Technology Service Providers: Limited session and device information to run game sessions, display results, detect fraud or maintain service.
- Professional Assistant: Information required under terms of liability and confidentiality for auditing, security, legal advice or complaint resolution.
- Legal Request: Information required by applicable laws, valid orders, authorities to protect the user's safety or rights.
If a service provider processes data elsewhere, applicable safeguards, contractual obligations and use limits are considered.
Section 04
Cookies, measurement and your control
A cookie is a small piece of information stored in the browser. This can help keep sessions active, remember preferences, and understand page functionality. The types and purposes of cookies are as follows:
Cookie Type
- Essential Cookies: Used to perform secure access, session management and requested key features. Some features may not work if they are turned off.
- Preference Cookies: Helps to remember language, display or previously chosen setting.
- Measurement Cookies: Helps to collectively understand which page is being used and where the error is occurring. These are activated on the basis of consent where applicable.
Cookies can be viewed, deleted or restricted from the browser's privacy settings. Preferences may need to be reset when devices or browsers change.
Section 05
How long the information is kept and how it is protected
Retention periods are determined by the type of information, purpose of collection, dispute resolution and applicable legal or accounting obligations. Information may be deleted, anonymized or securely restricted when necessary.
Conservation decisions
- Active account information may be retained as long as necessary to provide the Service.
- After account closure, transaction, complaint or verification information may be retained for a limited time to settle legal obligations and claims.
- Measurement data is used in aggregated or de-identified form when possible.
Security system
- Appropriate signaling and secure conversion of sensitive data during data movement.
- Limit permissions, monitoring and administrative access as required by the job.
- Reviewing suspicious activity, fixing bugs and updating security measures.
- Assessing risk, limiting damage and taking action as per applicable regulations in case of incident.
No online system is completely risk free. Use strong and unique passwords, don't share the verification code with anyone, and report suspicious messages to the help center.
Section 06
Your rights, policy changes and communications
You can request that with your information
You may make the following requests subject to applicable rules and verification. Additional information may be requested to confirm the identity of the requester, so that no one else has access to your information.
- Know and copy: Asking what information is held about you and what it is used for.
- Correction: Request correction of incorrect, outdated or incomplete information.
- Delete or limit: Request deletion of information or restriction of use unless there is a legal retention obligation.
- Objection and Withdrawal of Consent: Opting Out of Consensual Use or Promotional Messages.
- Complaints: Seek clarification and reconsideration from the support team on the outcome of the request or data management.
policy change
The hi77 Privacy Policy may be updated as the Service, technology or applicable regulations change. Update dates will be changed as new versions are published on this page. Important changes may be communicated separately through appropriate channels.
Questions and Contact
Send requests through registered communication channels to view, correct, delete, withdraw consent or complain about information. Before general assistance FAQ page You can get quick answers. Learn about account security Guidelines for responsible use read on
Privacy Communications
[email protected]Subject the email to “Privacy Request” and briefly state the nature of the problem. Do not send passwords or verification signals.
Keep control of your information
If a section of the hi77 Privacy Policy is unclear, please refer to the FAQ first. For specific requests regarding personal information, please contact the support team from the registered email.